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Delivery and Returns
Deliveries are dispatched Monday to Friday only. No goods will be sent out over the weekend or on UK Bank Holidays. All orders are dispatched from the UK.
Delivery
UK Delivery
DHL Next day Delivery. Order before 2pm to receive your item(s) the next day (Monday - Friday only) - £8
DHL Standard Shipping (3 - 5 days) - £5
Free Collect in store. Order online today to pick up your items in store as early as tomorrow
Deliveries are only despatched Monday to Friday. No goods will be sent out over the weekend or on UK Bank Holidays. All orders are dispatched from the UK.
International Delivery
International delivery charge advised are FREE and parcels are delivered by DHL.
The country of order and delivery country must match.
Returns
- Check our Terms & Conditions regarding refunds and exchanges on our website to ensure your purchase is eligible for a refund or exchange. Please note we do not accept returns for underwear for hygiene reasons, unless faulty.
- Email customerservices@newandlingwood.com informing us of the exchange or refund you require and any details regarding the alternative items you would like in the instance of an exchange.
- Complete the Returns Form and enclose this in your package.
- Package your items in their original packaging with all swing tickets and sock riders attached, ensuring they do not become damaged in transit.
- UK customers: Attach the waybill included with your order to your return parcel and take it to your local DHL drop off point. Alternatively arrange collection for your parcel with DHL by calling them on 08442480844 and following the steps as prompted, you will need to quoting your waybill number.
- International customers: Please click here to create your returns documents. Once you have created your documents follow the steps provided to return your order.
- Once we receive your unsuitable items and we have confirmed they are eligible for a refund or exchange we shall process this within 10 working days. We shall inform you when your items have been processed.
If you have any further queries please contact one of our team on +44 (0)800 0835 102 or email us at customerservices@newandlingwood.com quoting your order number.
Please click here for our Delivery Policy and Cancellation and Returns Policy.